Red61 Takes Action to Protect Staff And Maintain Continuity of Service
As you are well aware, the situation with COVID-19 has and continues to change and evolve quickly. Red61 took the decision to close our offices and to move all staff into a home working environment. This happened on Monday 16th March, 2020 without any interruption to the delivery of our service.
Our Customer Care and Professional Services teams are already designed for remote working and 24/7 availability. In Australia, our team work out of Adelaide, Melbourne and Sydney; our Canadian team work from two locations around Toronto and members of the UK team spend time on site in the UK, UAE and Australia.
Our technical team are also already split between London and Edinburgh with some work being carried out by 3rd party suppliers outside of the UK. Our hosting environments are all remote.
Our service levels do not change. Red61 has for some time been using the Zoom conferencing platform for meetings, remote training and stand ups with participants from around the world. We use other platforms such as Slack, Zendesk and Jira to communicate quickly and effectively both internally and with clients.
Calls to the UK office will continue to be routed to the correct department, but we would ask clients to communicate through Zendesk in the first instance where possible.
We have taken the decision to only carry out remote training until further notice. Requests for on-site attendance will be reviewed on a case by case basis. Please contact the support or implementation teams to discuss any requirements.
These are difficult and uncertain times for our industry. Red61 will do everything it can to look after the well being of our staff whilst maintaining quality support to our clients. Keep in touch, take care of yourselves and let us know if your plans change.
Tony Davey, CEO